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Boomerang [Paperback]

$30.99       (Free Shipping)
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  • Category: Books (Business & Economics)
  • Author:  Nick Drake-Knight
  • Author:  Nick Drake-Knight
  • ISBN-10:  1905665512
  • ISBN-10:  1905665512
  • ISBN-13:  9781905665518
  • ISBN-13:  9781905665518
  • Publisher:  Pollinger in Print
  • Publisher:  Pollinger in Print
  • Pages:  260
  • Pages:  260
  • Binding:  Paperback
  • Binding:  Paperback
  • Pub Date:  01-Jun-2007
  • Pub Date:  01-Jun-2007
  • SKU:  1905665512-11-MPOD
  • SKU:  1905665512-11-MPOD
  • Item ID: 100167985
  • Seller: ShopSpell
  • Ships in: 2 business days
  • Transit time: Up to 5 business days
  • Delivery by: Dec 28 to Dec 30
  • Notes: Brand New Book. Order Now.
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the Continue and Begin method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
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