Communicating Across Cultures [Paperback]

If you are a manager anywhere in the world, you are almost certainly dealing with people of nationalities and cultures different from your own. In multinational business environments, communicating effectively with people who have languages, customs, and expectations different from yours is a necessary skill. If you are a manager anywhere in the world, you are almost certainly facing this kind of multicultural situation. This guidebook explains how to become aware of cultural differences, how to recognize when cultural differences pose a leadership challenge, and how to adapt your communication style to enhance your effectiveness as a manager.7 When Being Yourself Isn’t Enough

8 Anticipate and Adapt to Cultural Differences

14 Listen and Watch for Cultural Differences

19 Speaking and Writing Across Cultures

22 What’s in a Name

24 Using Humor Appropriately

25 Communicate Respect for Other Cultures

27 Expanding Horizons

28 Suggested Readings

29 Background

30 Key Point Summary

This series of guidebooks draws on the practical knowledge that the Center for Creative Leadership (CCL) has generated, since its inception in 1970, through its research and educational activity conducted in partnership with hundreds of thousands of managers and executives. Much of this knowledge is shared-in a way that is distinct from the typical university department, professional association, or consultancy. CCL is not simply a collection of individual experts, although the individual credentials of its staff are impressive; rather it is a community, with its members holding certain principles in common and working together to understand and generate practical responses to today's leadership and organizational challenges.
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