The Counselor as Gatekeeper Social Interaction in Invervies [Hardcover]

Foreword by John J. Gumperz.
Preface.
Gatekeeping in Counseling: Processes of Social Selection in Face-to-Face Interaction:
An Interview.
The Interview as a Social Occasion.
A Social and Cultural Ecology of Communication, Empathy, and Rapport.
Conclusion.
Social Identity and the Organization of Discourse in the Interviews:
Basic Concepts.
Discourse Organization as Definition of Situation.
Through the Looking Glass: The Selective Revelation of Social Identity within the Encounter.
The Encounter in Relation to the World Outside It.
Research Methods and Procedures: An Overview:
Some Principles for the Procedures.
Converting Information from the Audiovisual Record into Data.
Aspects of Social Organization in Communicative Performance:
The Social Organization of Communicative Action.
Social Steering at the Level of the Discourse Topic.
Social Steering within and across Utterances--The Role of Rhythm in Conversational Cooperation.
Discussion.
Cultural Organization and Its Effects on the Social Organization of Performance:
Cultural Organization in Communication.
Cultural Difference and Interactional Rhythm.
Cultural Difference and Conversational Cooperation during Explanations.
Conclusions.
Contrasts in Ways of Asking Questions and Telling Advice:
Turning Point I--Discussion of Grades and Courses.
Turning Point II--Discussion of the Student's Future Goals
Turning Point I--Advice about the Student's Future Goal.
Conclusion.
Overall Patterns and Summary Evidence:
Overview of the Variables.
Results.
Some Implications for Practlã$