Daily Knowledge Valuation in Organizations Traceability and Capitalization [Hardcover]

One of the major challenges for modern organizations is the management of individual and collective knowledge, which is at the root of specific practices designed to optimize knowledge acquisition, maintenance and application. There are, however, still a disproportionately low number of studies focused on the structure and nature of knowledge.

This book tackles the subject of daily knowledge: the knowledge related to everyday tasks. How does this knowledge present itself in the mind? How do we acquire and preserve it?

To answer these questions, the authors explore a number of techniques which help to keep track of information produced in collaborative activity and extract knowledge by aggregating these traces.

Preface xi
Nada MATTA 1

Chapter 1 Daily Knowledge 1
Nada Matta

1.1. Knowledge 1

1.2. Daily knowledge 5

1.3. Individual versus collaborative knowledge 7

1.3.1. Difference in the nature of captured knowledge 7

1.3.2. Difference in the dimension to be considered 8

1.3.3. Difference in capturing of knowledge 9

1.4. Challenge to manage daily knowledge 10

1.5. Conclusions 15

1.6. Bibliography 16

Chapter 2 Traceability 21
Nada MATTA and Fatima BERRICHE

2.1. Traces 21

2.2. Profiling approaches 23

2.2.1. Experience-based reasoning 25

2.2.2. Example: profiling in crisis management 26

2.3. Traceability of information 28

2.4. Traceability of knowledge 30

2.5. Conclusions 32

2.6. Bibliography 33

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