Decision-Making and the Information System [Hardcover]

The purpose of this book is to question the relationships involved in decision making and the systems designed to support it: decision support systems (DSS). The focus is on how these systems are engineered; to stop and think about the questions to be asked throughout the engineering process and, in particular, about the impact designers’ choices have on these systems. 

INTRODUCTION ix

CHAPTER 1. DECISION-MAKING 1

1.1. Normative theory versus engineering theory 3

1.2. The decision process 5

1.2.1. Simon’s IDC model 5

1.2.2. Supplementing the IDC model 8

1.2.3. Structuring decisions 10

1.2.4. Defined problems (tame) and undefined problems (wicked) 10

1.2.5. Group decision-making 12

1.3. Decision-making within the organization 13

1.3.1. Managing a complex system 13

1.3.2. The main components of the management system 15

1.3.3. Indicator, index and information useful to the decision maker 20

1.3.4. Typology of objectives and indicators 22

1.3.5. Support to define the global management system or support for action decisions? 24

1.3.6. Management levels 27

1.3.7. Toward decision support for the three management levels 30

1.3.8. Standardizing decisions 31

1.3.9. Taking into account the dynamic of organizations and their environment 32

1.4. Changes to management within organizations 33

1.4.1. Connections with the environment 33

1.4.2. Boundaries 34

1.4.3. Innovation 36

1.4.4. Requirements linked to information systems 36

1.4.5. Changes to public institl#&