De-Escalate: How to Calm an Angry Person in 90 Seconds or Less [Paperback]

Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described “lawyer turned peacemaker” Douglas E. Noll.

We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones.

Tested on prison inmates,De-Escalateoffers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society.

WithDe-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all.“When faced with someone’s anger, we’re inclined to react emotionally to the words hurled at us, responding with silence or more words hurled the other way. Neither tactic works to bring understanding or peace. Douglas Noll encourages us to ignore the words and work with the emotion to “de-escalate” the destructive passion in just a few minutes. This book is written so the reader can learn to work with understanding behind the anger by ignoring the words and focusing on the emotions and reflecting them back. I’ll be recommending this book to clients with troublesome teens.”“The skills and techniques taught in this book and used by Douglas Noll and his colleague Laurel Kaufer, have been instrumental in transforming the lives of hundreds of femalls)