E-mail and Behavioral Changes Uses and Misuses of Electronic Communications [Hardcover]

This book is a study of the causes of spam, the behaviors associated to the generation of and the exposure to spam, as well as the protection strategies. The new behaviors associated to electronic communications are identified and commented.

Have you ever felt overwhelmed by the number of e-mail and textual messages in your inbox, be it on your laptop, your Smartphone or your PC? This book should help you in finding a wealth of answers, tools and tactics to better surf the ICT wave in the professional environment, and develop proper protection strategies to mitigate your exposure to spam in any form.

Acknowledgements ix

Preface xi

Introduction xv

Chapter 1. Electronic Mail 1

1.1. Electronic mail, what is it exactly? 1

1.2. The most used communication tool in the professional world 2

1.2.1. E-mail or telephone? 2

1.2.2. A growth that is not slowing down 3

1.2.3. A perfectly adapted tool for a business in touch 4

1.3. Characteristics and beginning of misuse 4

1.3.1. A remote and asynchronous means of communication 5

1.3.2. Almost instantaneous and interactive 6

1.3.3. Textual 7

1.3.4. Ubiquitous and mobile 8

1.3.5. Which allows numerous messages to be sent 8

1.3.6. On to the storing and archiving of messages 9

1.4. E-mail versus other communication tools 10

1.5. The structure of e-mail and its susceptibility to misuse 12

1.5.1. Structure 12

1.5.2. Envelope and body of the message: two possible targets 14

1.6. Other forms of electronic communication, other flaws 15

1.6.1. Instant messaging 15

1.lÓC