ERP Systems and Organisational Change: A Socio-technical Insight [Paperback]

ERP (Enterprise Resource Planning) systems are now the backbone of the information systems in public and private sector organisations. Yet difficulties remain. This book provides a unique and comprehensive insight into ERP systems, from both a social and a technical viewpoint. Without trying to build an artificial consensus, several case studies are commented upon alternatively with a technical and social view, showing how the same facts can have different interpretations.

ERP (Enterprise Resource Planning) systems are now the backbone of the information systems in many commercial companies and public sector organisations. The intended benefits of these systems are well known (coping with the fragmentation of former information systems, providing functional integration and supporting best practices for instance). Yet, their implementation in a company is still a traumatising project, with these difficulties being reported in many articles and books explaining reasons for failure, listing conditions of success, or suggesting project management methods aimed at improving their implementation.

A Socio-technical Insight on ERP Systems and Organisational Change is based on the premise that two distinct communities are interested in this problem: engineers and consultants on the one hand, and researchers of Human and Social Sciences on the other hand. The first group often emphasises the technical benefit of the ERP adoption as a source of performance improvement, while the latter group is mainly oriented on the difficulties - and perhaps impossibility - of the adoption of such systems by individuals and organisations.

A Socio-technical Insight on ERP Systems and Organisational Change brings together the views of experts from the two communities to allow for interpretations of the different interrelations amongst ERP systems, organl*