Packed with practical pointers and examples, this indispensable, straight-talking guide helps professionals conduct productive interviews while building strong working relationships with culturally and linguistically diverse clients. Chapters cover verbal and nonverbal ways to build rapport and convey respect; how to overcome language barriers, including effective use of interpreters; culturally competent interviews with children and adolescents; and key issues in working with immigrants and refugees. Strategies for avoiding common cross-cultural misunderstandings and producing fair, accurate reports are presented. Every chapter concludes with thought-provoking discussion questions and resources for further reading.
"This book is a 'must read' for anyone training to be, or already serving, in a professional role in today's multicultural society. It is important, accessible, and filled with lively case examples. I recommend this book as required reading for graduate and undergraduate courses and for professionals who work with clients or carry out research in any mental health or human service setting."--Sandra A. Graham-Bermann, PhD, Department of Psychology, University of Michigan
"This work is an essential addition to the library of professionals who conduct nearly any kind of interview. Its careful strategies for respecting and negotiating so many different aspects of cross-cultural interactions are invaluable. Fontes's reputation in the field is top-notch, and with this book she provides the best, most current interviewing guide I have seen."--Sharon W. Cooper, MD, FAAP, Department of Pediatrics, University of North Carolina School of Medicine
"Interviewing is often taken for granted in professional training programs, and as a result many of us are not exposed toways of negotiating cultural differences which can make the difference between success and failure in thilƒ0
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