Transformational Outsourcing?introduces an innovative and flexible services approach to Managing IT and BPO outsourcing. ?In today's world, everything is As a Service ; this book integrates outsourcing management with reality and introduces Outsourcing Management As a Service . The author has answered several critical questions that outsourcing buyers and vendors look for answers:
- How do you maximize value and bring forward sustainable enterprise improvements from outsourcing initiatives?
- How do you Integrate outsourcing with business of the organization?
- How do you calibrate the pace of transformation while balancing your company culture, operating model and business objectives?
- How do you assess the complexity and take a structured approach to achieving the outsourcing goals?
- How do we maximize success and balance that with the Myth of Excellence?
Companies outsource today to reduce cost, increase flexibility, and focus on core competence.Outsourcing is not a fad, but strategic lever organizations utilize to meet their planned objectives. Outsourcing led transformations have become a mechanism for generating economies of scale, specialization, and standardization. Let's face it most outsourcing initiatives fail to deliver the expected value. The wisdom isn't a secret - the companies succeeding in this journey invested in building the right competencies, proper governance, and support structures to manage these initiatives.
The Customer Centric Service Competency framework?introduced in this book essentially brings forwards the service orientation and integrates outsourcing successfully with the usual business of an IT organization.?
The service framework encompasses thirty key competencies that can be implemented over the duration of outsourcing initiative. Implementation of the services framework will also bring togetherlsß
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