Advances in Speech Recognition Mobile Environments, Call Centers and Clinics [Hardcover]

Two Top Industry Leaders Speak Out Judith Markowitz When Amy asked me to co-author the foreword to her new book on advances in speech recognition, I was honored. Amys work has always been infused with c- ative intensity, so I knew the book would be as interesting for established speech professionals as for readers new to the speech-processing industry. The fact that I would be writing the foreward with Bill Scholz made the job even more enjoyable. Bill and I have known each other since he was at UNISYS directing projects that had a profound impact on speech-recognition tools and applications. Bill Scholz The opportunity to prepare this foreword with Judith provides me with a rare oppor- nity to collaborate with a seasoned speech professional to identify numerous signi- cant contributions to the field offered by the contributors whom Amy has recruited. Judith and I have had our eyes opened by the ideas and analyses offered by this collection of authors. Speech recognition no longer needs be relegated to the ca- gory of an experimental future technology; it is here today with sufficient capability to address the most challenging of tasks. And the point-click-type approach to GUI control is no longer sufficient, especially in the context of limitations of mode- day hand held devices. Instead, VUI and GUI are being integrated into unified multimodal solutions that are maturing into the fundamental paradigm for comput- human interaction in the future.

This volume presents a comprehensive and in depth analysis of the progress of speech technology in the topical areas of mobile settings, healthcare and call centers. It addresses the technical aspects of voice technology within the framework of societal needs.

Two Top Industry Leaders Speak Out Judith Markowitz When Amy asked me to co-author the foreword to her new book on advances in speech recognition, I was honored. Amys work has always been infused with c- ative intensity, so I knew the book l³4