Close Calls: Managing Risk and Resilience in Airline Flight Safety [Paperback]

Drawing on extensive and detailed fieldwork within airlines-an industry that pioneered near-miss analysis- this book develops a clear set of practical implications and theoretical propositions regarding how all organizations can learn from 'near-miss' events and better manage risk and resilience.1. Searching for Risk and Resilience 2. Airlines, Incidents and Investigators 3. Understanding and Interpreting Safety 4. Analysing and Assessing Risk 5. Overseeing and Monitoring Safety 6. Identifying and Constructing Risks 7. Improving and Evaluating Safety 8. Organising Resilience

Carl Macraes Close Calls: Managing Risk and Resilience in Airline Flight Safety is an intimate account of this learning process, broadly framed in relation to the High Reliability Organisations literature. & Macraes collated insights constitute an important window into what it means to be working at the frontiers of organisational safety. & Through his work, safety scholars and risk managers of all types stand to learn from aviations battle-hardened practices. (John Downer, LSE Review of Books, blogs.lse.ac.uk, May, 2017)

Carl Macrae is a social psychologist, Senior Research Fellow in the Centre for Patient Safety and Service Quality at Imperial College London, UK, and a Health Foundation Improvement Science Fellow.Close Calls is an extremely important book because it grounds the elusive concepts of reliability, resilience, risk, and sensemaking in the detailed specific practices of airline flight safety investigators. This may sound like an exotic population to study, but it is the brilliance of this volume to go deep into the interpretive work of people who make a living doing what you and I try to do everyday - make sense of ambiguous and unexpected events. Macrae has made the invisible visible and in doing so, has created a beautifully written book that is required reading for any gathering of people who want to learn more about the specifics of risk, safety, inquiry,l"