Handbook of Improving Performance in the Workplace, Measurement and Evaluation [Hardcover]

HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE

Volume 3: Measurement and Evaluation

Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literature that supports the field and practice of Instructional Systems Design.

With contributions from leading national scholars and practitioners, this volume is filled with information on time-tested theories, leading-edge research, developments, and applications and provides a comprehensive review of the most pertinent information available on critical topics, including: Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative and Quantitative Performance Measurements, Evidence-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, Business Evaluation Strategy, Measurement and Evaluation in Non-Profit Sectors, among many others. It also contains illustrative case studies and performance support tools.

Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three core areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

List of Case Studies, Exhibits, Figures, Performance Support Tools, and Tables xiii

Introduction to Volume Three xvii

Acknowledgements xxv

PART ONE: PERSPECTIVES IN MEASUREMENT AND EVALUATION 1

1 Measurement, Evaluation, and Research: Feedback for Decision Making 3
Carl Binder