Improving Public Sector Productivity Concepts and Practice [Paperback]

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.Introduction
The Politics of Productivity
Productivity Concepts and Applications
Measurement
Measuring Productivity
Improving the Work Process
Training and Motivating the Worker
Empowering the Worker
Management Options for Obtaining Resources
Managing for Productivity
Strategy