Non-Linguistic Analysis of Call Center Conversations [Paperback]

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes how the conversation happens and not what the conversation is about by audio signal processing and analysis.Overview.- Voice Analytics Process.- Call Center Linguistic Analytics.- Non-linguistic Speech Processing.- Case Study.-Conclusions.Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.

Examines non-linguistic features to analyze speech
conversations

Addresses practical methodologies that can be employed in Call Centers

Examines using non-linguistics features to infer information from phone calls to call centers