Operations Management A Strategic Approach [Paperback]

`This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick University`This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick UniversityIntroduction
THEME 1: OPERATIONS AS STRATEGY
Operations-Based Strategy - Robert Hayes and David Upton
Resource-based Competition and the New Operations Strategy - St[ac]ephane Gagnon
Stakeholder Capitalism and the Value Chain - Edward Freeman and Jeanne Liedtka
Managing the Transition from Products to Services - Rogelio Oliva and Robert Kallenburg
In Defense of Strategy as Design - Jeanne Liedtka
THEME 2: APPROACHES AND TECHNIQUES
Leveraging Management Improvement Techniques - Kenneth Euske and Steven Player
A Critical Examination of the Business Process Re-Engineering Phenomenon - Stefano Biazzo
Best Practice in Business Excellence - John Oakland, Steve Tanner and Ken Gadd
The Fallacy of Universal Best Practices - H J Harrington
THEME 3: THE Rl#(