Quality in the 21st Century: Perspectives from ASQ Feigenbaum Medal Winners [Hardcover]

This book is a compilation of perspectives provided by several winners of the ASQ Feigenbaum Medal, which is awarded each year to an individual under the age of 35 who has made a significant contribution to the field of Quality. As such, it serves as a valuable reference book in this area. It is primarily based on the medalists vision to refresh and re-think the quality concepts that have been used over the past century and the future development of the topic.

Maximizing readers understanding of the ways in which Quality is created, it provides insights from pioneers in this field from around the globe and anticipates how and what Quality will be in the future, as well as how people and organizations can benefit from it today.

Introduction.- Quality: From Past Perfect toFuture Conditional.- Importance of Data Quality for Analysis.- The Future ofQuality: Strategy, Leadership, and an Opportunity to Improve Quality of Life ona Global Scale there to be Seized or Lost.- Common Sense, Use the Right Toolfor the Job.- Development of Strategic Quality Metrics for Organizations UsingHoshin Kanri.- Customer Experience Driving Quality Transformation.- The Role ofLearning and Exploration in Quality Management and Continuous Improvement.- TheEfficienti: Quality Professionals of the 21st Century.- Final Thoughts.- FeigenbaumMedalists (Non-Authors) Short Bios.

Paulo Sampaio graduated in Industrial Engineering (2002, 5-year degree) and received a PhD in Systems and Production Engineering from the University of Minho, in 2008, entitled ISO 9000 worldwide phenomenon research: origins, motivations, consequences and perspectives.

Paulo is currently a Researcher and Assistant Professor in the Systems and Production Department at the University of Minho in Portugal; (2008-&); invited Professor in several Quality Management post graduate courses (2008-&) and Quality Management Consullӥ