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Analysis Of Service Quality Using Servqual Model [Paperback]

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Category: Books (Business & Economics)
Author: Ashok Kumar
Author: Ashok Kumar
ISBN-10: 365940523X
ISBN-10: 365940523X
ISBN-13: 9783659405235
ISBN-13: 9783659405235
Publisher: LAP LAMBERT Academic Publishing
Publisher: LAP LAMBERT Academic Publishing
Pages: 88
Pages: 88
Binding: Paperback
Binding: Paperback
Pub Date: 01-Jun-2013
Pub Date: 01-Jun-2013
SKU: 365940523X-11-MPOD
SKU: 365940523X-11-MPOD
Item ID: 100948493

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This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..