Essential Operations Management [Paperback]

The second edition of this innovative core textbook spans the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations. The prestigious and well-respected author team takes a tasks and challenges approach that marries theory to their extensive practical experience of running operations in high-profile business settings while reflecting their clear vision and personal philosophy of operations management. Packed with engaging learning features that truly bring the subject to life, the text provides a concise and real-world orientated look at the key parts of an operations managers job.

This textbook is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management or manufacturing/services operations.

A concise and practical introduction to OM examining tasks and challenges faced by operations managers, featuring new video interviews with businesspeople showing how 'key ideas' from the text work in the real world, as well as a range of engaging case studies from global organizations.

PART ONE: INTRODUCTION.- 
1 Managing Operations.- 
2 Operations Strategy.- 
PART TWO: DESIGNING AND DELIVERING SERVICES AND PRODUCTIONS.-
3 Designing Services and Products.-
4 Delivering Services.-
5 Making Products.-
6 Location and Layout.-
PART THREE: MANAGING OPERATIONS.-
7 Managing Capacity.-
8 Scheduling and Executing Operations.-
9 Managing Inventory.-
10 Managing Quality.-
11 Managing the Supply Chain.-
PART FOUR: IMPROVING OPERATIONS.-
12 Improving operations.

Terry Hill is Emeritus Fellow at the University of Oxford and an Affiliate Professor at Ohio State University and Milan PolytechnilÓ+