The Healing Manager: How to Build Quality Relationships and Productive Cultures [Hardcover]

This is the first book to squarely face the tough emotional and relationship issues in the workplace-anger, fear, distrust, conflict, resentment-and to provide practical and proven methods for creating more productive work environments. Based on fifteen years' experience using these methods inside workplaces, Bill and Kathy Lundin show how to:
o Replace anger and suspicion at work with caring, trust, and cooperation;
o Unlock the goodwill, learning, and creativity of everyone in an enterprise;
o Empower all employees to facilitate productive relationships at work.
The "Healing Manager" that the Lundins describe is any employee-whether CEO, first-line supervisor, or hourly worker-who helps others grow emotionally and intellectually, and who cultivates caring relationships on the job. The Lundins show that such well-being is the real secret to productivity, quality, and service.
The Lundins draw on counseling techniques, improvisational theater, and common wisdom to offer practical tools to help all managers and employees change their workplace behaviors, attitudes, and relationships.Part I: Telling the Truth and Talking Straight
o Management in the Broadest Sense
o What's a Healing Manager?
o How It Feels to Be an Employee
o How We Learn to Make Mistakes
o Leaders, Not Systems, Set Our Agendas

Part II: Total Quality Relationships
o Miracles in the Workplace
o Enriched Environments
o Women in the Workplace

Part III: Rehearsals for the Healing Manager
o Anger
o Affection
o Trust
o Helping Others grow
o Caring 1
o Caring 2
o Mistakes
o Conflict
o Living the New Values
o Working with Employee Groups

Part IV: How Pervasive and Deep the Healing Manager?
o Employee Groups and Lead Workers
o Empowerment
o Can People Change at Work?William Lundin is a clinical psychologist who has held such positions as Executive Director of the Illinois Psychological AssocialÄ