Managing Reputation in The Banking Industry: Theory and Practice [Paperback]

The topic of reputational crisis in the banking sector has receivedincreasing attention from academics and practitioners. This book presentsexpert contributions that cover three main aspects: first, an extensive reviewof the literature on reputational risk in the banking sector aimed to identifythe relationships between causes, effects, stakeholders, and keyqualitative-quantitative variables involved during the reputational crisis of abank; second, devising a conceptual framework for management of reputational crisisin banking, and finally, testing this framework with the results of anempirical analysis carried out by observing key variables of some known casesof reputational crisis relating to international banks and proposing casestudies regarding the dynamic process of reputation management. 

Frontmatter. - Part I: Theoretical Foundations. .- Chapter 1: Reputation,Reputational Risk And Reputational Crisis In The Banking Industry: State Of TheArt And Concepts For Improvements. - Chapter 2: Reputation,Reputational Crisis And Corporate Social Responsibility Of Banks: MeasurementAnd Relationships.- Part II: Learning From CaseStudies.- Chapter 3: The Libor Case AndFocus On Barclays.- Chapter 4: The Case Study OfGoldman Sachs.- Chapter 5: The Case Study OfLehman Brothers.- Chapter 6: Unicredit AndReputation: A Journey Integrating Stakeholders Perceptions Into BusinessPlanning And Strategies.- Chapter 7: Intesa Sanpaolo: ACase Study On Reputation Management And Its Relationship To Corporate SocialReputation.- Part III: From Experience ToKnowledge.- Chapter 8: Managing Reputation:Reflections And Operational Suggestions.

STEFANO DELLATTI (stefano.dellatti@unifg.it)is a Professor of Banking and Finance at University of Foggia (Italy). He holdsa PhD in Business Administration and Governance from the University Parthenopeof Naples (Italy). He was an Assistant Professor in Banking and Finance atFacultyl.