Talk in Action Interactions, Identities, and Institutions [Paperback]

• Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication,
• Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 years
• Showcases the significance of this subject to everyday events, making it ideal for students coming to the field for the first time
• Written by two leading figures in the field of Conversation Analysis

Part 1 Conversation Analysis and Social Institutions 5

2 Conversation Analysis: Some Theoretical Background 7

3 Talking Social Institutions into Being 20

4 Dimensions of Institutional Talk 34

Part 2 Calls for Emergency Service 51

5 Emergency Calls as Institutional Talk 53

6 Gatekeeping and Entitlement to Emergency Service 69

7 Emergency Calls under Stress 87

Part 3 Doctor–Patient Interaction 101

8 Patients’ Presentations of Medical Issues: The Doctor’s Problem 103

9 Patients’ Presentations of Medical Issues: The Patient’s Problem 119

10 History Taking in Medicine: Questions and Answers 135

11 Diagnosis and Treatment: Medical Authority and Its Limits 154

Part 4 Trials, Juries, and Dispute Resolution 171