Managing Supply Chain and Operations: An Integrative Approach [Hardcover]

S. Thomas Fosteris the Donald Staheli Professor and department chair of marketing and global supply chain management at Brigham Young University Marriott School of Management. He is an internationally recognized expert in quality and global supply chain management and has experience in manufacturing, financial services, and international oil exploration.

He has consulted for more than 30 organizations, including Eaton/Cutler Hammer, Hewlett-Packard, Heinz Frozen Foods, Hyundai Corporation, and the US Department of Energy.

Foster has served on the editorial boards of the Journal of Operation Management and Decision Sciences and is Editor in Chief of the Quality Management Journal. He has published more than 80 articles in journals such asDecision Sciences,Journal of Operations Management,International Journal of Production Research, andQuality Management Journal. His bookQuality Management: Integrating the Supply Chainis an international best-seller. He recently served on the Malcolm Baldrige Board of Overseers and was awarded the prestigious Instructional Innovation Award from the Decision Sciences Institute.

Scott Sampsonis the Hazel S. Thorsell Professor of global supply chain management with the Marriott School of Management at Brigham Young University. He teaches MBA, executive MBA, and undergraduate courses in services management and customer relationship management.

Sampson is the author of the booksUnderstanding Service BusinessesandEssentials of Service Design and Innovation. His award-winning research involves service design paradigms, service quality measurement, and service supply chains. He has published research in leading als