Perfect Phrases for Managers and Supervisors, Second Edition [Paperback]

The Right Phrase for Every Situation . . . Every Time

Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.

Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in todays workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:

• Setting a tone of mutual trust and respect
• Dealing with difficult employees and delicate problems
• Conducting interviews and performance reviews
• Empowering your people
• Disciplining workers or terminating employment

Introduction: How Perfect Phrases Help You Manage More Effectively
The Challenge of the Accidental Manager
Why Perfect Phrases? The Importance of Managing Your Words
The Value of Scripting
How to Use This Book
Chapter 1. The Principles That Make PowerPhrases Perfect Phrases
The Rules of Responsible Communication
The Rules of Responsible Communication in Full
PowerPhrases: The Perfect Phrases to Use for Responsible Communication
Chapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role
Perfect Phrases to Address Former Peers Who Are Now Your Employees
Perfect Phrases to Address Friends Who Are Now Your Employees
Perfect Phrases to Address Employees Who Wanted the Promotion You Got
Perfect Phrases to Address the Acting Supervisor You Are Replacing
Perfect Phrases to Set the Tone
Perfect Phrases for Your Initial Employee Meetings
Perfect Phrases to Handle Questions You Can't Answer
Perfect Phrases to Establish Yourself with Your Boss
Perfect Phrases for Handling Employees Who Think They Are in Charge
Perfect Phrases to Introduce Hands-on Involvement
Perfect Phrases to Announce Changes Gracefl³'