Performance Management in the Public Sector [Paperback]

In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine:

• performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism;
• the many definitions of performance and how it has become one of the most contested agendas of public management;
• the so-called perverse effects of using performance indicators;
• the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and
• the future challenges and directions of performance management

Performance Management in the Public Sector2^ndeditionoffers an approachable insight into a complex theme for practitioners and public management students alike.

1.Introduction  2.Defining the Concepts  3.The History of Performance Management  4.Performance Measurement  5.Incorporation of Performance Information  6.The Use of Performance Information  7.Users  8.Non-use  9.The Effects of Using Performance Information  10.The Future of Performance Management

Politicians have reorganized public services on the assumption that performance data offers new possibilities for governance. There are few, if any, public management issues more important than how this data is used. Performance Management il³†