Productivity in Public and Non Profit Organizations Strategies and Techniques [Paperback]

This book provides an overview and assessment of state-of-the-art strategies for performance and productivity in public and non-profit organizations. It is research-based and draws on real cases. Topics include: rationales for productivity and performance improvement; evolution of productivity improvement; strategies for implementing improvement; analytical tools; strategic planning; organizational information technologies; TQM; benchmarking; partnering; re-engineering; project management strategies; and people-based productivity improvement strategies.

This book provides an overview and assessment of state-of-the-art strategies for performance and productivity in public and non-profit organizations. It is research-based and draws on real cases. Topics include: rationales for productivity and performance improvement; evolution of productivity improvement; strategies for implementing improvement; analytical tools; strategic planning; organizational information technologies; TQM; benchmarking; partnering; re-engineering; project management strategies; and people-based productivity improvement strategies.

PART ONE: INTRODUCTION
The Productivity Challenge
PART TWO: FOUNDATIONS
Problem Diagnosis
Measuring Productivity
Achieving Success
PART THREE: STRATEGIES
Strategic Planning
Partnering and Alignment
The Quality Paradigm
Improving Efficiency
Managing Information Technology Systems
Productivity through People
PART FOUR: CONCLUSIONS
The Future of Productivity Improvement