Raving Fans: A Revolutionary Approach to Customer Service [CD-Audio]

Told in the parable style ofThe One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.Ken Blanchardis chairman of the board of Blanchard Training and Development, Inc.  He is the co-author ofThe One Minute Managerand eleven other bestselling books.

Sheldon Bowles, co-author ofGung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.US