Restaurant Service Beyond the Basics [Paperback]

Timely, authoritative, and practical--an incomparable guide tothe crucial difference makers that keep patrons coming back...When it comes to customer satisfaction, good food served in atimely and attractive manner is only half the story. RestaurantService takes you beyond those basics to offer a comprehensiveguide to important rituals and amenities that make customers feelcomfortable and turn a meal into a memorable event. Thisincomparable how-to guide features:
* Step-by-step guidance on extraordinary table and guestservice--from meeting, greeting, and seating, to coat andparcel check, taking reservations, and handling customercomplaints
* A comprehensive guide to buying, storing, displaying,preparing, and serving wines, liquors, and other beverages
* Detailed procedures for service setup and administration
* How to feature and serve luxuries and regional specialties thatadd sizzle to your menu
* ADA requirements and how to comply with them
* And more
Customer satisfaction relies as much on your establishment'scourtesy skills as on the quality of the food and the elegance ofthe surroundings. Timely, authoritative, and extremely practical,Restaurant Service is an incomparable guide to all the important difference makers that keep patrons coming back.GUEST COURTESIES: THE DIFFERENCE MAKERS.

First Impressions.

Coat Checking.

Lost and Found.

Guests and Employees with Disabilities.

Reservations.

AT THE TABLE: BEYOND THE FIRST IMPRESSIONS.

Food Service.

Wine and Liquor Service.

THE ``SIZZLE,'' OR, WHY RETURN.

Nonalcoholic Beverages.

Ceremonial Coffee and Tea Service.

Extravagant Foods--The Magic of Caviar.

Rare Wines.
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