Retiring the Generation Gap How Employees Young and Old Can Find Common Ground [Paperback]

Written in a highly accessible (and often witty) style, this groundbreaking book addresses a number of generational issues. Deal provides a description of each issue, a summary of the relevant research results, a principle that can be applied to resolve (or at least mitigate) the issue, and practical advice for applying the principle in the workplace.  Applying these principles will help everyone to work with, work for, attract, manage, retain, and develop leaders of all generations.

Preface vii

Introduction Do Not Pass Go Without Reading This Chapter! 1

Principle 1 All Generations Have Similar Values; They Just Express Them Differently 14

Principle 2 Everyone Wants Respect; They Just Don’t Define It the Same Way 31

Principle 3 Trust Matters 51

Principle 4 People Want Leaders Who Are Credible and Trustworthy 72

Principle 5 Organizational Politics Is a Problem—No Matter How Old (or Young) You Are 84

Principle 6 No One Really Likes Change 100

Principle 7 Loyalty Depends on the Context, Not on the Generation 118

Principle 8 It’s as Easy to Retain a Young Person as an Older One—If You Do the Right Things 144

Principle 9 Everyone Wants to Learn—More Than Just About Anything Else 172

Principle 10 Almost Everyone Wants a Coach 194

Conclusion 210

Answers to a Few Questions 214

Appendix A 215

Appendix B 219

Appendix C 223

Appendix D 227

Appendix E 231

Appendix F 235

References and Suggested Reading 237

Acknowledgments 241

About the Author 243

Index 245

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