Total Quality Management: Key Concepts and Case Studies [Paperback]

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual.

Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.

• Features two chapters on the latest ISO standards
• Includes an introduction to statistics to help the reader fully grasp content on statistical quality control
• Contains case studies that explore many TQM themes in real life situations

Chapter 1: Total Quality Management: An?Overview

Chapter 2: Evolution of Total Quality Management

Chapter 3: Quality Gurus

Chapter 4: Leadership and TQM

Chapter 5: Scientific Management

Chapter 6: System Approach to Management Theory

Chapter 7: Strategic Planning

Chapter 8: Cost of Quality

Chapter 9: Organization for TQM

Chapter 10: Customer Satisfaction

Chapter 11: Total Employee Involvement

Chapter 12: Supplier Partnership

Chapter 13: Total Productive Maintenance

Chapter 14: Quality Awards

Chapter 15: Quality Circles

Chapter 16: Fundamentals of Statistics- Part I

Chapter 17: Fundamentals of Statisticlƒ˝